Luno AI in Telco
Put AI agents to work across customer care, provisioning, and network operations — resolving tickets, activating services, and clearing the routine so your teams keep the network and the customer moving.
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Agents that run telco operations
Telecom operators run some of the highest-volume operations in any industry — millions of customers, orders, tickets, and network events moving through BSS, OSS, and CRM systems that rarely talk to each other.
Luno deploys AI agents that take on that work and run it end to end, inside the systems you already use — so orders activate faster, faults close sooner, and your people focus on the exceptions.
Agents that runtelco operations
Telecom operators run some of the highest-volume operations in any industry — millions of customers, orders, tickets, and network events moving through BSS, OSS, and CRM systems that rarely talk to each other.
Luno deploys AI agents that take on that work and run it end to end, inside the systems you already use — so orders activate faster, faults close sooner, and your people focus on the exceptions.
Agents, not another tool
They own the task
An agent runs a job end to end — activating a line, resolving a billing dispute, dispatching a field technician — instead of handing steps back to your team.
They work in your core systems
Agents plug into the BSS, OSS, CRM, and ticketing platforms you already run on. No rip-and-replace — work happens where it lives.
They scale with demand
Outage spikes, launches, and porting peaks get handled around the clock, at a consistency manual work can't match.
Agents, not another tool
They own the task
An agent runs a job end to end — activating a line, resolving a billing dispute, dispatching a field technician — instead of handing steps back to your team.
They work in your core systems
Agents plug into the BSS, OSS, CRM, and ticketing platforms you already run on. No rip-and-replace — work happens where it lives.
They scale with demand
Outage spikes, launches, and porting peaks get handled around the clock, at a consistency manual work can't match.
Telco operations are high-volume and fragmented
Disconnected BSS and OSS stacks, manual handoffs, and swivel-chair work slow activations, inflate care costs, and let revenue leak between systems.
What our Agents do
Built for the real world
Agents run critical functions across the enterprise.
Support
AI workers that resolve customer issues end to end: answering, troubleshooting, and closing tickets without handing off to a human.
Operations
AI workers that keep things moving: scheduling, coordinating, and chasing down what's missing so work never stalls.
Back-Office
AI workers that run the paperwork behind the business: reconciling invoices, onboarding vendors, and clearing the queues no one wants.
Sales
AI workers that work every lead: qualifying, following up, and re-engaging the deals your team never gets back to.
Solutions
Resolve customer care requests
Handles plan changes, troubleshooting, and account requests from first contact to resolution.
Customers helped without the queue.
Activate and provision services
Takes new lines, upgrades, and service orders from order to activation across BSS and OSS.
Services live in hours, not days.
Triage network faults and outages
Correlates alarms, opens and enriches tickets, and routes faults to the right team.
Faults closed before customers call.
Resolve billing disputes
Investigates billing claims, applies adjustments, and closes the case.
Disputes settled without the back-and-forth.
Dispatch and coordinate field technicians
Schedules installs and repairs and keeps customers updated on visits.
Trucks rolled once, on time.
Process number porting
Manages port-in and port-out requests and resolves rejections.
Ports completed without the dropped requests.
Run retention and win-back offers
Flags churn risk and runs tailored retention outreach.
Customers kept before they leave.
Reconcile revenue assurance
Matches usage, billing, and provisioning records to catch leakage.
Revenue captured, not lost between systems.
Built For Teams Like Yours
Built For Teams Like Yours
Need to resolve more contacts on first touch and cut cost-to-serve without hurting satisfaction.
Need faults triaged, field work dispatched, and service restored faster across a sprawling network.
Need AI that works with the legacy stack they have and delivers measurable impact quickly.
Results That Compound
Results That Compound
Operators working with Luno resolve more customer requests without an agent, activate services faster, and close the revenue leaks that open between billing, provisioning, and the network.
Operators working with Luno resolve more customer requests without an agent, activate services faster, and close the revenue leaks that open between billing, provisioning, and the network.
Costs
Quality
Time
Simplicity
Costs
Quality
Time
Simplicity
Use cases for Telco
Resolve customer care requests
SupportPlan changes and account questions that flood the queue.
Telco
Activate and provision services
OperationsOrders that stall between BSS and OSS.
Telco
Triage network faults and tickets
OperationsAlarms and tickets that pile up before anyone acts.
Telco
Resolve billing disputes
Back OfficeBill shock claims that take weeks to close.
Telco
Coordinate field technician visits
OperationsInstalls and repairs that need a second truck roll.
Telco
Process number porting requests
Back OfficePort requests rejected over small data mismatches.
Telco